Transport sector Training

Conflict Resolution Training for the Transport Sector.

This course provides conflict resolution and de-escalation training for professionals in bus, rail, aviation, and transport services. Learners will explore passenger conflict triggers, effective communication under pressure, and personal safety techniques to maintain a safe and professional environment, while understanding industry-specific legal responsibilities.

Suggested attendees.

This course is ideal for transport industry professionals who encounter public-facing challenges, from managing difficult passengers to enforcing policies. It is particularly beneficial for train conductors, bus drivers, airline staff, and transport security teams.

Train Conductors & Station Staff – Manage passenger disputes and aggression.
Bus & Taxi Drivers – Handle difficult interactions with the public.
Airline & Airport Staff – Defuse tensions in high-pressure travel situations.
Transport Security & Revenue Protection Officers – Maintain order and enforce policies.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Understanding Conflict.

Defining conflict.
Identify common causes.
Recognise behavioural changes.
Improve self-awareness.

Part 2:

Communication Models and De-escalation.

Apply listening models to defuse behaviour
Use conflict resolution strategies.
Negotiate conversations effectively.
Improve assertiveness.
Communicating digitally.

Part 3:

Procedural, Environmental and Legal Responsibilities.

Conduct dynamic risk assessments.
Organisational policy and best practice.
Understand the legal framework.

Part 4:

Incident Reporting and Support.

Organisational documentation and reporting system.
Post-incident procedures.
The options for support.

Part 5:

By the end of this course your team will be able to:

Recognise conﬂict causes.
De-escalate behaviour.
Understand procedural and legal aspects.
Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

A certificate of attendance.
Receive a course workbook.
Access to IKON Academy digital online resource area.

Training Methods

Providing a flexible approach when delivering our training for the Tranport Sector.

Whether you need in-person, face-to-face training or a more flexible, comprehensive online support and resource solution, we offer a range of delivery methods tailored to meet the specific needs of your organisation. Our goal is to ensure you have the right training, when and where you need it, empowering your workforce to stay ahead of industry demands and safety standards.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Live, Online Training.

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

CONFLICT RESOLUTION TRAINING

To enquire about conflict resolution training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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