NHS Training

Managing Challenging Behaviour Training for the NHS.

Ensure your team is equipped to manage difficult situations with confidence and care. Our Managing Challenging Behaviour training teaches NHS professionals de-escalation techniques, effective communication strategies, and responses to incidents that may escalate, using physical intervention only as a last resort.

Suggested attendees.

Healthcare professionals frequently encounter challenging behaviour from patients, visitors, and even colleagues. This course provides NHS staff with the tools to manage difficult interactions with professionalism and confidence, ensuring a safer environment for both healthcare workers and those they support.

Doctors & Nurses – Manage patient distress and de-escalate difficult situations.
Reception & Administration Staff – Handle aggressive or distressed visitors.
Security & Portering Teams – Support frontline staff in maintaining safety.
Mental Health & Crisis Teams – Manage high-risk situations with vulnerable patients.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Exploring behaviours that challenge

Identify behaviour changes.
Understand triggers and functions.
Assess environmental risks.

Part 2:

De-escalation and prevention skills.

Enhance self-awareness.
Apply the attitude and behaviour model.
Use listening to defusesituations.
Implement prevention and de-escalation strategies.

Part 3:

Legal rights and responsibilities.

Follow organisational policies.
Understand legal framework for decision-making.

Part 4:

Incident reporting and support.

Use documentation and reporting systems.
Follow post-incident procedures.
Explore support options.

Part 5:

Distance, stance and positioning.

Use positive body language.
Maintain a reactionary gap.

Part 6:

Relocation and distraction.

Apply safe relocation techniques.
Displace balance safely.

Part 7:

Restrictive interventions.

Understand clinical holding vs. restraint.
Demonstrate standing, supine and seated techniques.

Part 8:

Medical implications of techniques.

Identify physical and psychological impacts.
Understand positional asphyxia and acute behavioural disturbance.

Part 9:

By the end of this course your team will be able to:

Recognise the triggers.
De-escalate with communication skills.
Understand legal aspects of challenging behaviour.
Demonstrate physical safety skills.

Part 10:

At the end of this course your team will receive:

A certificate of attendance.
Access to IKON Academy digital online resource area.

Training SOLUTIONS

Training that fits your people, your goals and reinforces long-term impactful learning.

Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.

Training for Companies & Larger Groups.

Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.

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Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.

Explore the IKON Academy.

Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.

MANAGING CHALLENGING BEHAVIOUR TRAINING

Please get in touch to enquire about managing challenging behaviour.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our managing challenging behaviour training equips your staff with the essential communication and physical skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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