James Adams.

‘Feedback following the recent de-escalation: We had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless! There was no confusion or lack of confidence, a supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn’t impact the day whatsoever.’

‘The trainer was excellent. I have had training many times over years, but I’ve never had a training session that not only was informative but also the trainer kept the whole group including myself engaged throughout the whole three hours. The trainer was fantastic and would love to see him do more of our training sessions.’

‘Brilliant session. Trainer was amazing. Thanks very good session and the instructor made it much more interesting than similar training I’ve attended in the past.’

‘Excellent training delivered online by IKON. James engaged us all as we went through how to manage difficult conversations using the LEAPs model of communication in our role as advocates. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’

‘Excellent training delivered online by IKON. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’

‘It was a really good course and and interactive. Really well delivered and organised. I normally dread these online courses, but I have to say I enjoyed this and learnt a lot.’

‘I now feel so much more confident in my job role after these few days training sessions. Will definitely recommend!’