NHS Training

De-Escalation & Personal Safety Training for the NHS Sector.

This training brings together conflict resolution, lone worker safety, and breakaway/disengagement techniques in one comprehensive course. Designed with NHS teams in mind, it enhances self-awareness, builds confidence, and equips staff with the skills needed to safely navigate and disengage from potentially harmful situations, ensuring their safety and wellbeing.

Suggested attendees.

Healthcare professionals in NHS settings frequently face high-pressure interactions that can escalate quickly. This course equips staff with vital de-escalation skills to manage conflict safely and professionally, ensuring the best outcomes for patients and colleagues. This course is ideal for NHS staff in patient-facing roles, providing them with the confidence to manage distressing situations with a calm and measured approach.

  • Doctors & Nurses – Communicate effectively to reduce patient distress and aggression.
  • Reception & Administration Staff – Respond to frustrated patients and visitors with confidence.
  • Security & Portering Teams – Support staff in de-escalating conflict situations.
  • Mental Health & Crisis Teams – Use verbal intervention to prevent escalation.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

1

2

3

4

5

6

7

Part 1:

Exploring conflict and lone working.

  • Define conflict.
  • Explore lone working challenges.
  • Understand the causes of conflict.
  • Recognise behavioural changes.

Part 2:

Communication models and de-escalation.

  • Apply the attitude and behaviour model.
  • Use communication and de-escalation strategies.
  • Implement listening models to defuse situations.
  • Manage difficult conversations effectively.

Part 3:

Procedural, environmental and legal responsibilities.

  • Conduct dynamic risk assessments.
  • Gather critical information.
  • Understand decision-making factors.
  • Organisational policies and legal frameworks.

Part 4:

Lone working and personal safety.

  • Enhance self-awareness in lone working.
  • Understand the importance of distance, stance and positioning.
  • Improve situational awareness.
  • Learn breakaway disengagement techniques.

Part 5:

Incident reporting and support.

  • Organisational documentation and reporting system.
  • Post-incident procedures.
  • The options for support.

Part 6:

By the end of this course your team will be able to:

  • Recognise escalating behaviour.Reduce conflict risks.
  • Manage a conflict situation successfully.
  • Interpret procedural, environmental and legal context.
  • Safely remove themselves from harm.

Part 7:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training SOLUTIONS

Training that fits your people, your goals and reinforces long-term impactful learning.

 

Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.

 

Training for Companies & Larger Groups.

Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.

Training for Individuals & Single Learners.

Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.

Explore the IKON Academy.

Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.

De-escalation & Personal Safety Training

To enquire about De-escalation & Personal Safety Training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our de-escalation & personal safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

training courses

More courses designed to empower people working in the NHS.

NHSConflict Resolution Training – NHS Sector
Helping NHS staff manage conflict, build key skills, improve teamwork, and enhance patient care and wellbeing.
NHSManaging Challenging Behaviour Training – NHS Sector
Equipping individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
NHSBreakaway Disengagement Training – NHS Sector
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
NHSDe-escalation & Personal Safety Training – NHS Sector
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
NHSLone Worker Safety Training – NHS Sector
Designed to enhance the health, safety, and self-awareness of NHS staff working independently.
NHSPMVA Training – NHS Sector
Certified by Bild ACT, this course meets RRN Training Standards to prevent & manage violence & aggression.
NHSPPO (Protest & Public Order) Training – NHS Sector
Gives learners key skills and knowledge to manage protests safely and professionally.
NHSResolving Telephone Conflict Training – NHS Sector
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
NHSMVA (Management of Violence & Aggression) Training – NHS Sector
Our MVA training equips staff with the knowledge and practical skills needed to recognise and deal with escalating behaviour.

Find a 
training course.

Course Finder

Explore
our venue.

Training Venue

Discover The
IKON Academy.

IKON Academy

© IKON Training 2026

Website by