NHS Training

De-Escalation & Personal Safety Training for the NHS Sector.

This training brings together conflict resolution, lone worker safety, and breakaway/disengagement techniques in one comprehensive course. Designed with NHS teams in mind, it enhances self-awareness, builds confidence, and equips staff with the skills needed to safely navigate and disengage from potentially harmful situations, ensuring their safety and wellbeing.

Suggested attendees.

Healthcare professionals in NHS settings frequently face high-pressure interactions that can escalate quickly. This course equips staff with vital de-escalation skills to manage conflict safely and professionally, ensuring the best outcomes for patients and colleagues. This course is ideal for NHS staff in patient-facing roles, providing them with the confidence to manage distressing situations with a calm and measured approach.

Doctors & Nurses – Communicate effectively to reduce patient distress and aggression.
Reception & Administration Staff – Respond to frustrated patients and visitors with confidence.
Security & Portering Teams – Support staff in de-escalating conflict situations.
Mental Health & Crisis Teams – Use verbal intervention to prevent escalation.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Exploring Conflict & Lone Working.

Define conflict.
Explore lone working challenges.
Understand the causes of conflict.
Recognise behavioural changes.

Part 2:

Communication Models and De-escalation.

Apply the attitude and behaviour model.
Use communication and de-escalation strategies.
Implement listening models to defuse situations.
Manage difficult conversations effectively.

Part 3:

Procedural, Environmental and Legal Responsibilities.

Conduct dynamic risk assessments.
Gather critical information.
Understand decision-making factors.
Organisational policies and legal frameworks.

Part 4:

Lone Working and Personal Safety.

Enhance self-awareness in lone working.
Understand the importance of distance, stance and positioning.
Improve situational awareness.
Learn breakaway disengagement techniques.

Part 5:

Incident Reporting and Support.

Organisational documentation and reporting system.
Post-incident procedures.
The options for support.

Part 6:

By the end of this course your team will be able to:

Recognise escalating behaviour.Reduce conflict risks.
Manage a conflict situation successfully.
Interpret procedural, environmental and legal context.
Safely remove themselves from harm.

Part 7:

At the end of this course your team will receive:

A certificate of attendance.
Access to IKON Academy digital online resource area.

Training Methods

Flexible Training and Support Solutions Tailored to the NHS.

Whether you need in-person, face-to-face training or a comprehensive online support and resource solution, we offer flexible delivery methods tailored to meet your unique needs and those of your organisation.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

De-escalation & Personal Safety Training

To enquire about De-escalation & Personal Safety Training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our de-escalation & personal safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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