NHS Conflict Resolution Training Course
Course outline
Our conflict resolution course is designed to enhance your peoples understanding, skills and knowledge in recognising, managing and resolving conflict situations effectively.
They will be provided with strategies, techniques, models and theories to address conflict in a constructive, safe and confident manner.
Suggested attendees
All frontline NHS staff whose work brings them into direct contact with members of the public – under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.
This NHS Conflict Resolution training course is aimed at all staff throughout the NHS including:
- All new employees
- Existing staff completing mandatory refresher training
- Agency nurses and temporary or bank staff
Course content
Understanding conflict
- Defining conflict
- Common causes
- Recognising behavioural changes
- Self-awareness in challenging situations
Communication models and de-escalation
- Listening models
- De-escalation strategies
- Negotiation skills
- Structuring conversations
Procedural, environmental and your legal responsibilities
- Risk assessments
- Policy and best practice
- Use of force legislation
Incident reporting and support
- Documentation and systems
- Post-incident procedures
- Options for support
By the end of this course your team will be able to:
- Recognise conflict and the causes
- De-escalate aggressive behaviour effectively
- Understand procedural and legal context of violence
- Provide post-incident procedures
At the end of this course your team will receive:
- A certificate of attendance
- Receive a course workbook
- Access to a dedicated delegate resource area
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.