Our conﬂict resolution course is designed to enhance your peoples understanding, skills and knowledge in recognising, managing and resolving conflict situations effectively.
They will be provided with strategies, techniques, models and theories to address conflict in a constructive, safe and conﬁdent manner.
All frontline NHS staﬀ whose work brings them into direct contact with members of the public – under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.
This NHS Conﬂict Resolution training course is aimed at all staﬀ throughout the NHS including:
- All new employees
- Existing staﬀ completing mandatory refresher training
- Agency nurses and temporary or bank staﬀ
- Defining conflict
- Common causes
- Recognising behavioural changes
- Self-awareness in challenging situations
Communication models and de-escalation
- Listening models
- De-escalation strategies
- Negotiation skills
- Structuring conversations
Procedural, environmental and your legal responsibilities
- Risk assessments
- Policy and best practice
- Use of force legislation
Incident reporting and support
- Documentation and systems
- Post-incident procedures
- Options for support
By the end of this course your team will be able to:
- Recognise conﬂict and the causes
- De-escalate aggressive behaviour eﬀectively
- Understand procedural and legal context of violence
- Provide post-incident procedures
At the end of this course your team will receive:
- A certificate of attendance
- Receive a course workbook
- Access to a dedicated delegate resource area
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
We listen to our clients
... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.
I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.