NHS Training

Conflict Resolution Training for the NHS.

We recognise the pressures NHS staff face and are committed to equipping your team with practical skills to manage challenging situations, enhancing patient care and staff well-being.

This course is designed to support NHS staff in managing workplace conflict and aggression, with a focus on patient-centred communication, de-escalation techniques, and personal safety. Learners will develop strategies to prevent and resolve disputes while complying with NHS policies, legal frameworks, and best practices in violence reduction.

Suggested attendees.

Developed for NHS staff working in fast-paced and high-pressure environments, this course helps professionals manage conflict safely and effectively. It is especially relevant for clinical and non-clinical staff, including doctors, nurses, receptionists, and security teams.

Doctors & Nurses – Manage conflict with patients, relatives, and colleagues.
Mental Health Practitioners – De-escalate distress and aggression safely.
Porters & Reception Staff – Handle confrontations in high-stress environments.
Security & Risk Teams – Ensure staff and patient safety during volatile situations.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Understanding conflict.

Defining conflict.
Identify common causes.
Recognise behavioural changes.
Improve self-awareness.

Part 2:

Communication models and de-escalation.

Apply listening models to defuse behaviour
Use conflict resolution strategies.
Negotiate conversations effectively.
Improve assertiveness.
Communicating digitally.

Part 3:

Procedural, environmental and legal responsibilities.

Conduct dynamic risk assessments.
Organisational policy and best practice.
Understand the legal framework.

Part 4:

Incident reporting and support.

Organisational documentation and reporting system.
Post-incident procedures.
The options for support.

Part 5:

By the end of this course your team will be able to:

Recognise conﬂict causes.
De-escalate behaviour.
Understand procedural and legal aspects.
Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

A certificate of attendance.
Receive a course workbook.
Access to IKON Academy digital online resource area.

Training SOLUTIONS

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Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.

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Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.

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Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.

Explore the IKON Academy.

Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.

conflict resolution Training

To enquire about conflict resolution Training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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