NHS Training

Conflict Resolution Training for the NHS.

We recognise the pressures NHS staff face and are committed to equipping your team with practical skills to manage challenging situations, enhancing patient care and staff well-being.

This course is designed to support NHS staff in managing workplace conflict and aggression, with a focus on patient-centred communication, de-escalation techniques, and personal safety. Learners will develop strategies to prevent and resolve disputes while complying with NHS policies, legal frameworks, and best practices in violence reduction.

Suggested attendees.

Developed for NHS staff working in fast-paced and high-pressure environments, this course helps professionals manage conflict safely and effectively. It is especially relevant for clinical and non-clinical staff, including doctors, nurses, receptionists, and security teams.

Doctors & Nurses – Manage conflict with patients, relatives, and colleagues.
Mental Health Practitioners – De-escalate distress and aggression safely.
Porters & Reception Staff – Handle confrontations in high-stress environments.
Security & Risk Teams – Ensure staff and patient safety during volatile situations.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Understanding Conflict.

Defining conflict.
Identify common causes.
Recognise behavioural changes.
Improve self-awareness.

Part 2:

Communication Models and De-escalation.

Apply listening models to defuse behaviour
Use conflict resolution strategies.
Negotiate conversations effectively.
Improve assertiveness.
Communicating digitally.

Part 3:

Procedural, Environmental and Legal Responsibilities.

Conduct dynamic risk assessments.
Organisational policy and best practice.
Understand the legal framework.

Part 4:

Incident Reporting and Support.

Organisational documentation and reporting system.
Post-incident procedures.
The options for support.

Part 5:

By the end of this course your team will be able to:

Recognise conﬂict causes.
De-escalate behaviour.
Understand procedural and legal aspects.
Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

A certificate of attendance.
Receive a course workbook.
Access to IKON Academy digital online resource area.

Training Methods

We provide a flexible approach when delivering our training to the NHS.

Whether you prefer in-person training or a flexible online solution, we offer a range of delivery options tailored to the needs of your NHS organisation. We understand the challenges faced by NHS staff and are committed to providing the right training to support your team’s development, ensuring a positive impact on both patient care and staff well-being.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Live, Online Training.

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

conflict resolution Training

To enquire about conflict resolution Training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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