Education & Further Learning sector

Conflict Resolution Training for the Education Sector.

This course equips educators and support staff with conflict resolution and de-escalation techniques tailored to the education sector. Learners will gain an understanding of challenging behaviour in students, conflict triggers in educational settings, and effective communication strategies to foster a positive learning environment. Legal and safeguarding responsibilities are also covered.

Suggested attendees.

This course is designed for professionals working in educational settings who interact with students, parents, and colleagues in potentially challenging situations. It is particularly relevant for teaching staff, support teams, safeguarding officers, and administrators who need to manage conflict effectively.

  • Teachers & Lecturers – Manage classroom disruptions and student conflicts.
  • Teaching Assistants & Support Staff – Assist in de-escalating behavioural challenges.
  • Safeguarding & Pastoral Teams – Support students in distress and resolve conflicts.
  • School & College Administrators – Handle challenging conversations with parents and visitors.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

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6

Part 1:

Understanding Conflict.

  • Defining conflict.
  • Identify common causes.
  • Recognise behavioural changes.
  • Improve self-awareness.

Part 2:

Communication Models and De-escalation. 

  • Apply listening models to defuse behaviour  
  • Use conflict resolution strategies. 
  • Negotiate conversations effectively. 
  • Improve assertiveness. 
  • Communicating digitally. 

Part 3:

Procedural, Environmental and Legal Responsibilities.

  • Conduct dynamic risk assessments.
  • Organisational policy and best practice.
  • Understand the legal framework.

Part 4:

Incident Reporting and Support.

  • Organisational documentation and reporting system.
  • Post-incident procedures.
  • The options for support.

Part 5:

By the end of this course your team will be able to:

  • Recognise conflict causes.
  • De-escalate behaviour.
  • Understand procedural and legal aspects.
  • Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

  • A certificate of attendance.
  • Receive a course workbook.
  • Access to IKON Academy digital online resource area.

Training Methods

We provide a flexible approach when delivering our training.

Whether you prefer in-person, face-to-face training or a more flexible online support and resource solution, we offer a range of delivery methods tailored to meet the unique needs of you and your organisation. Our goal is to ensure you have access to the right training, in the most convenient and effective format, to support your growth and success.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Live, Online Training.

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

CONFLICT RESOLUTION TRAINING

To enquire about conflict resolution training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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