Education & Further Learning sector

De-Escalation & Personal Safety Training for the Education Sector.

Equip educators and support staff with the confidence and skills to de-escalate challenging situations before they escalate. Whether dealing with distressed students, parents, or visitors, this course provides practical techniques in communication, body language, and situational awareness to maintain a calm and controlled learning environment.

Suggested attendees.

This course is essential for professionals working in education who may face conflict or challenging behaviour. It helps staff develop the confidence to de-escalate situations safely while maintaining professionalism and ensuring the well-being of students and colleagues.

  • Teachers & Lecturers – Manage classroom disruptions and student conflicts effectively.
  • Teaching Assistants & Support Staff – Recognise early signs of conflict and intervene safely.
  • Safeguarding & Pastoral Teams – Support students in distress and reduce risk of escalation.
  • School & College Administrators – Handle difficult conversations with parents and visitors.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Exploring Conflict & Lone Working.

  • Define conflict.
  • Explore lone working challenges.
  • Understand the causes of conflict.
  • Recognise behavioural changes.

Part 2:

Communication Models and De-escalation.

  • Apply the attitude and behaviour model.
  • Use communication and de-escalation strategies.
  • Implement listening models to defuse situations.
  • Manage difficult conversations effectively.

Part 3:

Procedural, Environmental and Legal Responsibilities.

  • Conduct dynamic risk assessments.
  • Gather critical information.
  • Understand decision-making factors.
  • Organisational policies and legal frameworks.

Part 4:

Lone Working and Personal Safety.

  • Enhance self-awareness in lone working.
  • Understand the importance of distance, stance and positioning.
  • Improve situational awareness.
  • Learn breakaway disengagement techniques.

Part 5:

Incident Reporting and Support.

  • Organisational documentation and reporting system.
  • Post-incident procedures.
  • The options for support.

Part 6:

By the end of this course your team will be able to:

  • Recognise escalating behaviour.Reduce conflict risks.
  • Manage a conflict situation successfully.
  • Interpret procedural, environmental and legal context.
  • Safely remove themselves from harm.

Part 7:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training Methods

We provide a flexible approach when delivering our training.

Whether you prefer in-person, face-to-face training or a comprehensive online support and resource solution, we offer a variety of delivery methods to ensure you have access to training that best meets the needs of your educational institution. Our flexible options are designed to cater to the unique requirements of your staff and learners, providing the right tools and knowledge in the most effective format to support ongoing growth and success in education and further learning.

Enquire today

De-escalation & Personal Safety Training

To enquire about De-escalation & Personal Safety Training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our de-escalation & personal safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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