Education & Further Learning sector
Resolving Telephone Conflict Training for the Education Sector.
Handling difficult conversations over the phone is a vital skill for education professionals, whether dealing with concerned parents, students, or external stakeholders. This course helps staff communicate confidently, de-escalate tense calls, and maintain professionalism in challenging situations.
Our training provides learners in the education and further learning methods to manage challenges of difficult or distressed phone calls and digital communication.
Suggested attendees.
Designed for education professionals who frequently engage with parents, students, or external partners over the phone, this course ensures that difficult conversations remain productive and positive.
- School & College Administrators – Manage complaints and sensitive issues with confidence.
- Pastoral & Safeguarding Teams – Support students and families through challenging discussions.
- Admissions & Student Services Staff – Handle inquiries and disputes professionally.
- Teaching Staff & SEN Coordinators – Communicate effectively with parents and external agencies.
Course duration
3.5 Hours
Course learners
16 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
Flexible Training Delivery for Your Education Facility.
Whether your team prefer in-person training or an online option, we provide a range of delivery methods to ensure access to the training that best suits your facility’s needs. Our flexible training is in place to ensure our learners can access right tools and knowledge, empowering your team to succeed and thrive.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
TELEPHONE AND DIGITAL CONFLICT TRAINING
To enquire about telephone and digital conflict training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our telephone and digital conflict training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
training courses