Lone Worker Training Course - Facilities, Retail & Leisure Sectors
Course outline
Our lone worker safety training will improve the health and safety, self-awareness and confidence of people who have to work without supervision.
The course is designed to improve understanding of your organisation’s lone worker policy whilst helping staff to feel empowered to resolve situations effectively and safely when working alone.
Suggested attendees
Staff recognised as lone workers.
This Facilities, Retail & Leisure Lone Worker training course is aimed at all including:
- All new employees
- Those staff recognised as lone workers
Course content
Lone working and personal safety
- Lone working definitions
- Dynamic risk assessing
- Information gathering
- Recognising vulnerable situations
- Impact factors – personal and environmental
Communication and lone working strategies
- Verbal and non-verbal communication
- Communication and de-escalation models and strategies
Policies and procedures
- Lone working policy
- The legal position on lone working
- Post-incident procedures
- Options of support
Physical stance and positioning
- Self-awareness in lone working situations
- Distance, stance and positioning
- Escape routes
- Tactical awareness
By the end of this course your team will be able to:
- Define lone working
- Identify personal safety risks
- Understand positive communication and strategies to de-escalate
- Understand policies to keep you safe
At the end of this course your team will receive:
- A certificate of attendance
- Access to a dedicated delegate resource area via IKON Academy
-
Duration 3.5 hours
-
Delegates 16 Max
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
Other facilities, retail & leisure courses
- Breakaway Training
- Conflict Resolution Training
- Conflict Resolution & Personal Safety Training
- Managing Challenging Behaviour – Practical Training
- Managing Challenging Behaviour – Theory Training
- Resolving Telephone Conflict Training
- Security Teams Managing Violence & Aggression Training
Facilities, Retail & Leisure prospectus
Download facilities, retail & leisure prospectusContact us:
We listen to our clients
We have been working with IKON since 2018 and have never had any issues or complaints. The team always speaks highly of the training managers. The training received helps the team deliver on some difficult, challenging situations. One of the team's main roles is to keep people safe, whether nurses, patients, or visitors. The training provided helps the security team achieve that.
Yameem Choudhry, Head of Operations, Security South
Just wanted to ping over some validation following the recent de-escalation training held in London, we had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless!
There was no confusion or lack of confidence, a Supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn't impact the day whatsoever.
Manager, Health and Safety Team