Facilities Retail & Leisure Sector
PMVA- Prevention & Management of Violence & Aggression Training for the Facilities Retail & Leisure Sector.
Frontline customer service staff and security teams often encounter aggression in busy, high-pressure environments. This course equips professionals with the tools to recognise potential risks, defuse confrontations, and, if necessary, use safe interventions to protect themselves and others.
This course provides the essential skills and strategies needed to effectively assess, manage, and de-escalate potentially violent situations, ensuring the safety and well-being of both staff and individuals involved.
Suggested attendees.
PMVA (Prevention & Management of Violence & Aggression) Training is aimed at all staff where a higher level of risk occurs, and it is safer for the individual to be held or moved to a position of safety.
This training is ideal for retail, hospitality, and security professionals who work in public-facing roles where conflict may arise. It ensures staff feel confident handling difficult situations safely and professionally.
- Retail & Hospitality Staff – Defuse aggressive customer interactions and maintain professionalism.
- Security & Loss Prevention Officers – Safely manage incidents of violence and aggression.
- Facilities & Front Desk Teams – Recognise risks and handle challenging public interactions.
- Leisure & Events Staff – Ensure the safety of guests and colleagues in high-pressure environments.
Course duration
2 Days
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
A flexible training approach for the retail sector.
We offer a variety of delivery methods to give your business options when booking your PMVA training. Whether you prefer in-person, face-to-face sessions or a more extensive online support and resource solution, this flexibility allows you to choose the option that best meets your workers needs.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
PMVA (prevention & management of violence and aggression) TRAINING
To enquire about PMVA training, please get in touch.
To enquire about PMVA (prevention & management of violence and aggression) training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our PMVA (prevention & management of violence and aggression) training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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