Discover the training courses that will make a positive impact on the lives of your people, and their wider working environment.
Find the most valuable training solutions for your team or organisation – simply select your situational need, industry sector (if relevant) and your preferred delivery method. We will then recommend you the courses that will best support your training objectives.
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Facilities, Retail and Leisure
PPO (Protest & Public Order) Training – Facilities, Retail & Leisure
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
Gives learners key skills and knowledge to manage protests safely and professionally.
This course is aimed at:
- Security teams & door supervisors
- Shopping centre & venue managers
- Retail & leisure facility operators
- Public relations & customer experience teams
Facilities, Retail and Leisure
Resolving Telephone Conflict Training – Facilities, Retail & Leisure Sector
Duration: 3.5 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Customer Service Representatives
- Security & Concierge Teams
- Retail & Leisure Managers
- Reservations & Bookings Teams
Facilities, Retail and Leisure
MVA (Management of Violence & Aggression) Training – Facilities, Retail & Leisure
Duration: 2 Days
In-Person Training
Affiliate Trainer Programme
Our MVA training equips staff with the knowledge and practical skills needed to recognise and deal with escalating behaviour.
This course is aimed at:
- Those dealing with violence
- Frontline staff
- People facing roles
- New & existing employees
Local Authority and Housing
Conflict Resolution Training – Local Authority & Housing Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Conflict resolution training that empowers you and your team with the skills to confidently manage conflict.
This course is aimed at:
- Housing Officers
- Social & Community Workers
- Public Servants & Field Staff
- Environmental Health & Enforcement Officers
Local Authority and Housing
Managing Challenging Behaviour Training – Local Authority & Housing Sector
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Equipping individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
This course is aimed at:
- Housing Officers
- Social & Community Workers
- Customer Service & Reception Teams
- Enforcement & Compliance Officers
Local Authority and Housing
Breakaway Disengagement Training – Local Authority & Housing Sector
Duration: 3.5 Hrs
In-Person Training
Affiliate Trainer Programme
IKON Academy
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
This course is aimed at:
- Housing Officers & Tenancy Support Teams
- Community & Outreach Workers
- Enforcement & Licensing Teams
- Customer Service & Reception Staff
Local Authority and Housing
De-escalation & Personal Safety Training – Local Authority & Housing Sector
Duration: 6 hours
In-Person Training
Affiliate Trainer Programme
IKON Academy
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
This course is aimed at:
- Housing Officers
- Social & Community Workers
- Customer Service & Reception Teams
- Enforcement & Compliance Officers
Local Authority and Housing
Lone Worker Safety Training – Local Authority & Housing Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
This course is aimed at:
- Housing Officers & Tenant Support Teams
- Environmental Health & Enforcement Officers
- Council Reception & Customer Service Staff
- Community & Youth Workers
Local Authority and Housing
PPO (Protest & Public Order) Training – Local Authority & Housing
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
Gives learners key skills and knowledge to manage public order and protests safely and professionally.
This course is aimed at:
- Housing officers & enforcement teams
- Community safety & neighbourhood teams
- Compliance & governance officers
- Public relations & engagement staff
Local Authority and Housing
Resolving Telephone Conflict Training – Local Authority & Housing Sector
Duration: 3.5 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Housing Officers
- Customer Service & Call Centre Teams
- Social & Community Support Workers
- Benefits & Council Tax Teams