Discover the training courses that will make a positive impact on the lives of your people, and their wider working environment.
Find the most valuable training solutions for your team or organisation – simply select your situational need, industry sector (if relevant) and your preferred delivery method. We will then recommend you the courses that will best support your training objectives.
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Facilities, Retail and Leisure
PMVA (Prevention & Management of Violence & Aggression) Training – Facilities, Retail & Leisure Sector
Duration: 2 Days
In-Person Training
Affiliate Trainer Programme
IKON Academy
Designed for security and response teams involved in the pro-active management of violence and aggression.
This course is aimed at:
- Retail & Hospitality Staff
- Security & Loss Prevention Officers
- Facilities & Front Desk Teams
- Leisure & Events Staff
Facilities, Retail and Leisure
Resolving Telephone Conflict Training – Facilities, Retail & Leisure Sector
Duration: 3.5 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Customer Service Representatives
- Security & Concierge Teams
- Retail & Leisure Managers
- Reservations & Bookings Teams
Transport
Lone Worker Safety Training – Transport Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
This course is aimed at:
- Delivery & Transport Drivers
- Ticket Inspectors & Revenue Protection Officers
- Station & Transport Hub Staff
- Civil Enforcement & Public Safety Officers
Local Authority and Housing
Conflict Resolution Training – Local Authority & Housing Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Conflict resolution training that empowers you and your team with the skills to confidently manage conflict.
This course is aimed at:
- Housing Officers
- Social & Community Workers
- Public Servants & Field Staff
- Environmental Health & Enforcement Officers
Local Authority and Housing
Managing Challenging Behaviour Training – Local Authority & Housing Sector
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Equipping individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
This course is aimed at:
- Housing Officers
- Social & Community Workers
- Customer Service & Reception Teams
- Enforcement & Compliance Officers
Local Authority and Housing
Breakaway Disengagement Training – Local Authority & Housing Sector
Duration: 3.5 Hrs
In-Person Training
Affiliate Trainer Programme
IKON Academy
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
This course is aimed at:
- Housing Officers & Tenancy Support Teams
- Community & Outreach Workers
- Enforcement & Licensing Teams
- Customer Service & Reception Staff
Facilities, Retail and Leisure
PPO (Protest & Public Order) Training – Facilities, Retail & Leisure
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
Gives learners key skills and knowledge to manage protests safely and professionally.
This course is aimed at:
- Security teams & door supervisors
- Shopping centre & venue managers
- Retail & leisure facility operators
- Public relations & customer experience teams
Local Authority and Housing
De-escalation & Personal Safety Training – Local Authority & Housing Sector
Duration: 6 hours
In-Person Training
Affiliate Trainer Programme
IKON Academy
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
This course is aimed at:
- Housing Officers
- Social & Community Workers
- Customer Service & Reception Teams
- Enforcement & Compliance Officers
Local Authority and Housing
Lone Worker Safety Training – Local Authority & Housing Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
This course is aimed at:
- Housing Officers & Tenant Support Teams
- Environmental Health & Enforcement Officers
- Council Reception & Customer Service Staff
- Community & Youth Workers
Local Authority and Housing
PMVA (Prevention & Management of Violence & Aggression) Training – Local Authority & Housing Sector
Duration: 2 Days
In-Person Training
Affiliate Trainer Programme
IKON Academy
Designed for security and response teams involved in the pro-active management of violence and aggression.
This course is aimed at:
- Housing Officers & Support Workers
- Social & Community Workers
- Customer Service & Reception Teams
- Enforcement & Compliance Officers