Discover the training courses that will make a positive impact on the lives of your people, and their wider working environment.
Find the most valuable training solutions for your team or organisation – simply select your situational need, industry sector (if relevant) and your preferred delivery method. We will then recommend you the courses that will best support your training objectives.
Currently on page 5
Local Authority and Housing
Resolving Telephone Conflict Training – Local Authority & Housing Sector
Duration: 3.5 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Housing Officers
- Customer Service & Call Centre Teams
- Social & Community Support Workers
- Benefits & Council Tax Teams
Health and Social Care
Conflict Resolution Training – Health & Social Care Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Conflict resolution training empowers you and your team with the skills to confidently manage conflict.
This course is aimed at:
- Nurses & Healthcare Assistants
- Social Workers & Care Staff
- Reception & Administrative Staff
- Paramedics & Emergency Responders
Health and Social Care
Managing Challenging Behaviour Training – Health & Social Care Sector
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Equips individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
This course is aimed at:
- Nurses & Healthcare Assistants
- Social & Care Workers
- Reception & Frontline Staff
- Emergency Responders
Health and Social Care
Breakaway Disengagement Training – Health & Social Care Sector
Duration: 3.5 Hrs
In-Person Training
Affiliate Trainer Programme
IKON Academy
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
This course is aimed at:
- Care & Support Workers
- Residential & Outreach Staff
- Drug & Alcohol Support Workers
- Youth & Family Support Teams
Health and Social Care
De-escalation & Personal Safety Training – Health & Social Care Sector
Duration: 6 hours
In-Person Training
Affiliate Trainer Programme
IKON Academy
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
This course is aimed at:
- Nurses & Healthcare Assistants
- Social & Care Workers
- Reception & Frontline Staff
- Emergency Responders
Health and Social Care
Lone Worker Safety Training – Health & Social Care Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
This course is aimed at:
- Community & Domiciliary Carers
- Social & Outreach Workers
- Healthcare Assistants & Night Staff
- Mental Health Practitioners
Health and Social Care
PMVA (Prevention & Management of Violence & Aggression) Training – Health & Social Care Sector
Duration: 2 Days
In-Person Training
Affiliate Trainer Programme
IKON Academy
Designed for security and response teams involved in the pro-active management of violence and aggression.
This course is aimed at:
- Nurses & Healthcare Assistants
- Mental Health & Social Care Workers
- Reception & Frontline Teams
- Emergency Responders
Health and Social Care
Resolving Telephone Conflict Training – Health & Social Care Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Reception staff
- Help desk teams
- Call and contact centre teams
- NHS Patient Advice and Liaison Service (PALS) operators
Health and Social Care
RRN (Restraint Reduction Network) Managing Challenging Behaviour Training – Health & Social Care Sector
Duration: 3 Days
In-Person Training
Certified by Bild ACT, this course meets RRN Training Standards to manage challenging behaviour.
This course is aimed at:
- Nurses & Healthcare Assistants
- Social & Care Workers
- Reception & Frontline Staff
- Emergency Responders
NHS
Conflict Resolution Training – NHS Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Helping NHS staff manage conflict, build key skills, improve teamwork, and enhance patient care and wellbeing.
This course is aimed at:
- Doctors & Nurses
- Mental Health Practitioners
- Porters & Reception Staff
- Security & Risk Teams