Telephone and Digital Conflict Training
Resolving Phone Conflict Training for the Health & Social Care Sector.
Healthcare professionals frequently engage in challenging phone conversations with patients, families, and service users. This course provides the skills to manage distress, provide reassurance, and resolve conflicts while maintaining a compassionate approach.
Our training provides Health & Social Care staff with essential coping strategies to manage the stress and challenges of handling difficult or distressed phone calls and digital communications.
Suggested attendees.
Ideal for healthcare and social care staff who handle difficult calls from patients, relatives, or external agencies, ensuring conversations remain productive and solutions-focused.
- Receptionists & Front Desk Staff – Manage patient queries and complaints professionally.
- Community & Social Care Workers – Communicate with vulnerable individuals and families.
- Medical Secretaries & Admin Teams – Handle high-pressure calls with sensitivity.
- Mental Health & Crisis Support Teams – Provide calm and effective support over the phone.
Course duration
3.5 Hours
Course learners
16 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
We provide a flexible approach when delivering our training for the Health & Social Care Sector.
Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide a variety of different delivery methods to ensure you can access the right training for you and your organisation.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
TELEPHONE AND DIGITAL CONFLICT TRAINING
To enquire about telephone and digital conflict training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our telephone and digital conflict training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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