our people
Junior Marketing and Social Media Assistant
Joe supports the growth of the brand through engaging and meaningful content which connects with audiences. His background in front-of-house operations brings a strong understanding of customer experience which shapes his marketing communications.
our people
Joe works as a Junior Marketing & Social Media Assistant, with an enthusiasm to supporting the digital marketing activity across the business. He plays an active part in, and is passionate about, creating content that reflects IKON’s values.
With experience working independently on several creative projects, Joe brings a practical understanding of content and audience engagement. Known for his confident and energetic approach, he is a positive and collaborative member of the team bringing fresh ideas to IKON Training.
Joe’s testimonials.
‘This was hands down one of the most interesting and interactive training sessions ever.’
‘The speaker was very fluent in his speech and he used examples from our own situations to help us better grasp what we were learning. I enjoyed the content of the session and I feel more confident in de-escalating conflict in the future.’
‘Trainer made it entertaining, shared personal experiences, built rapport by using delegate names, examples of high profile cases – brought it to life, practical element was good. Course was very engaging and I would certainly recommend this course to everyone.’
‘The instructor was very warm , welcoming and enthusiastic. Love that she engaged the whole class in the lecture.’
‘James ran a really great session. Lots of useful information and a few interesting, basic techniques on how to stay safe. I really enjoyed it.’
‘We had our IKON training with Sam. He made the learning really fun and enjoyable, which kept us all engaged. He was very knowledgeable, friendly and approachable. Thanks so much!’
‘Our IKON Training was very good and informative. The trainer was good, he took his time to explain the course thoroughly. He gave space for us to contribute and share our experiences. The overall course was very interactive and I learnt a lot.’
‘The training was very informative and I gained knowledge on how effectively communicate with patients and co-workers in an effective way during times of conflicts.’
‘I thoroughly enjoyed the course, it was very informative and I was able to learn more about maintaining a calm and professional approach when managing potentially challenging situations.’
‘Very interesting course. Course leader, Darren made it fun, interactive and informative. Really enjoyed knowing what we can and cannot do under self defence and common law. It will definitely make me think in my workplace and outside in the community.’
‘Great training session with Sam, he was friendly , approachable and most importantly very knowledgeable.’
‘James as always is so informative and adapts to meet the groups needs. His explanations and support when asking service specific questions are second to none. An amazing trainer and an amazing session. Always learn something new even after doing it for years. Thank you James.’
‘Our Trainer Sam was absolutely amazing! Very engaging making learning fun as well as informative, I struggle to learn with paper and face to face is best for me, so to have a trainer like Sam was very helpful to me.’
‘The recent training on managing challenging behaviour was exactly what we were looking for. It fit the brief perfectly, addressing our specific context with clarity and relevance from the outset. This was a high-quality, impactful piece of professional development that has made a meaningful difference to both staff confidence and classroom practice.’
‘That was one of the best courses I have ever been on!! You could see that Darrell really enjoyed his job, he was so enthusiastic, informative and kept us all focused. He’s a credit to your company.’
‘Great training with IKON. Nick was an outstanding instructor – very knowledgeable, engaging, and clear in his explanations. He made the session easy to follow, he encouraged questions, and created a really positive learning environment. A very useful training overall.’
‘I really enjoyed the Managing Challenging Behaviours training session. Sam and Jude were excellent trainers. They explained everything very clearly and made the session engaging and easy to understand. The examples and discussions were very helpful for real clinical situations. I found the class very useful and informative. Thank you both for delivering such a great training session.’
‘Compliance training isn’t usually a highlight, but Darren made it genuinely engaging. He focused on the ‘why’ behind the regulations, making the material feel relevant rather than just a ‘check-box’ exercise. This was easily the most practical and compelling session I’ve attended. Highly recommended!’
‘Absolutely the best training course I have been to in a while, the trainer found a way to involve everyone, got everyone aware of stuff they never knew about. Absolute genius of a guy Sam Cherubin, the best trainer there is.’
‘Kevin was very informative and extremely knowledgeable. I have done a lot of training session in previous roles and nothing could compare to the engagement I felt within this training.’
‘An excellent, engaging course with plenty of interaction. It was very useful, and there’s much to think about.’
‘The interactive activities and real-life scenarios helped in understanding how to apply these skills in our workplace. Overall, I feel more confident in my ability to handle conflicts constructively and look forward to implementing these techniques in my daily interactions. Thank you for organising such an insightful session!’
‘Jude’s experience really made me feel that she understood what we experience daily with the violence and aggression from our patients. None of us felt singled out or made to feel uncomfortable speaking in a room with others, even though we all know and have worked with each other for years.’
‘The session was helpful for me to understand certain aspects which were useful for my role, highlighting the importance of safety and ways to consider how actions can impact ourselves and others and what measures can be used for a better outcome.’
‘This training is the best conflict resolution training/positive behaviour I have had – and it will stick with me – I do believe this was due to the way it was presented and delivered by Kev.’
‘Jude was amazing – really friendly and approachable but was able to make the severity of the content very clear in a professional manner without it coming across too overwhelming or pushy. The way she made it a group-based session led by people’s lived experiences and tailoring it to our daily work load was extremely helpful.’
‘This 4-day IKON Training was excellent. The restraint techniques were perfectly shown, the legal aspect of our actions was also taught, which is an excellent point, as many security officers are not fully aware of the implications of restraining/removing someone from the premises. Trevor and Jude were fantastic.’
‘I went in thinking the training would be stressful but Nick made it so enjoyable and memorable and I now genuinely feel confident and empowered in applying all that we learnt in my job role going forward!’
‘It was a great experience, glad we got this training. We actually used the training in a situation we were put in a few hours later, definitely helpful in that moment with a difficult tenant.’
‘I work for London North West University Healthcare Trust and it was a pleasure to have this training. Kevin Cook is amazing delivering the course and we all had such a good time. I definitely recommend IKON to all NHS Trusts.’
‘Breakaway Disengagement Training is training all clinical professionals should be provided mandatorily.’
‘ The best course I have been on in 20 years. Kev was a knowledgeable and well prepared trainer. Matched everything to the audience involved throughout the day and kept everyone included. A very enjoyable and educating day.’
‘Brilliant course, by brilliant interesting people. Very informative.’
‘One of the best courses I’ve ever attended. Excellent delivery and excellent course content. Great course, great inputs to take back into the field. Valuable lessons learnt.’
‘Course was great the trainer got everyone involved and was very knowledgeable and easy to understand.’
‘Trevor was an excellent trainer who adapted his style and approach seamlessly to everyone in the room. His natural charm and humour helped remove any perceived barriers, creating a space where everyone felt empowered to contribute and share openly. His energy, enthusiasm, and ability to connect with the group made for a truly refreshing and impactful learning experience!’
‘At no point in the training did I feel rushed, and I felt like the course was extremely beneficial to me moving forward into a new job at a local hospital as a porter/security officer. I would highly recommend this course.’
‘Very interactive session, with lots of helpful information throughout. Overall, a great trainer who made the course both informative and enjoyable. I left the session feeling much more confident in applying what I learned.’
‘I recently attended the BDE Affiliate Trainer course, and it was such a positive experience. The trainers, James and Trevor, were absolutely brilliant — they covered every detail of the course so clearly. I’d highly recommend this training to anyone in a similar role.’
‘I found the training to be highly beneficial. It has enhanced my awareness and equipped me with the right tools to manage potential incidents with confidence. I would highly recommend this course to anyone looking to improve their ability to prevent and respond to aggression in a professional setting.’
‘Sam was very approachable and communicated very well. He provided extensive knowledge specific to our job roles and answered every question in detail. He made the training very engaging and I left the session feeling very confident for my new role and empowered to protect my personal safety at work. Great training!’
‘Great course! It has helped my confidence with dealing with potentially hostile situations. Learned in a supportive environment. One of the best training sessions I’ve ever done.’
‘I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had.’
‘Best course I have been on in 41 years of nursing.’
‘Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelming positive with many, including matrons and senior sisters, saying that it is the best training they have done in a long time and that it should be mandatory for clinical staff.’
‘A great course that’s helped my confidence. Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.’
‘We had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless – there was no confusion or lack of confidence!’
‘IKON for 10+ years have developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.’
‘I have had training many times over years, but I’ve never had a training session that not only was informative but also the trainer kept the whole group including myself engaged throughout the whole three hours.’
‘Thank you. Best training we’ve had delivered.’
‘Brilliant session. Trainer was amazing. It was a very good session and the instructor made it much more interesting than similar training I’ve attended in the past.’
‘Received this training as part of my mandatory requirement, can honestly say this was the best managing challenging behaviour course I have undertaken, and I’ve done a few. Thank you very much.’
‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’
‘James engaged us all as we went through how to manage difficult conversations using the LEAPs model of communication in our role as advocates. Highly recommended to all clinicians.’
‘Fantastic course by IKON – equipped staff with skills to know how to verbally resolve negative situations and provided breakaway techniques for if physical escalation occurs.’
‘I just wanted to say a massive thank you to your team as the sessions have been incredibly well received and have been very helpful in equipping staff for any future challenging forms of behaviour they may face!’
‘The trainer delivered this training in very professional manner. Fully recommend him as your speaker. 🌟🌟🌟🌟🌟 Five stars from me.’
‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’
‘The training was delivered in a professional and informative way and relevant to my role. The trainer had direct experience and knowledge of the course subject and I would recommend this training.’
‘I really enjoyed this training session. Our trainer, Kevin, was so knowledgeable and explained everything clearly and thoroughly. He made it enjoyable with the interactive tasks set out for the trainees. I feel I learnt a lot from this training session.’
‘Excellent training delivered online by IKON. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’
‘It was a really good course and interactive. Really well delivered and organised. I normally dread these online courses, but I have to say I enjoyed this and learnt a lot.’
‘Fantastic training and highly recommend for teachers and like-minded professionals. Learnt a huge amount, including techniques and strategies to help resolve and diffuse problems.’
‘Really interesting and engaging training. I learnt so much and would 100% attend another IKON Training course.’
‘The team found the training extremely useful and learnt a lot around the topic and would 100% recommend this training to course to anyone looking into this.’
‘I now feel so much more confident in my job role after these few days training sessions. Will definitely recommend!’
‘IKON Training provided me with the tools to confidently deliver this training to learners in a different way to which I have been shown in previous training.’
‘I would highly recommend this training for basically any employee. It is relevant to dealing with conflict with external people e.g. the public, but also internal conflict with other staff. It was informative and well presented.’
‘Hands down the most informative, fun and exciting training I’ve done. Tim was full of energy. A fantastic trainer.’
‘I just want to say that our tutor was fantastic with the staff, which made the training much more enjoyable.’
‘My trainer, Kev, did absolutely amazing in explaining everything, and was very understanding about the day-to-day threats we face in our workplace.’
‘Very helpful. Also Nick was absolutely great, enthusiastic and kept us intrigued and interested.’
Joe Freathy
‘The team at IKON are a pleasure to work with and I love every moment of it.’
IKON insights.