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UK’s leading conflict resolution and managing challenging behaviour training specialist
IKON Training believes in a world where every individual has the right to feel safe and confident in their place of work.
Industry insights and news -
Empowering people together
By empowering people across a range of industries to feel safer and more confident, and providing them with the skills to manage conflict – IKON is helping to create a more positive and productive workplace, and ultimately, a better community for everyone.
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Learn more about IKON Training
The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently.
Find out more about our team -
Training delivered in the ways that work best for you
With a deep understanding of the challenges and opportunities businesses face in today’s fast-paced and ever-changing landscape, our team continue to guide and empower, one life-changing training program at a time.
Find out more about how we deliver training
Sector-specific training
IKON Training exists to make a positive impact on the lives of people in frontline roles – those who are often faced with challenging behaviour in the workplace.
Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.
The high quality of IKON Training’s conflict resolution courses is renowned across the sectors in which we work: Education and Further Learning, Facilities Retail and Leisure, Health and Social Care, Local Authority and Housing, NHS, and Transport.
We work with more than 80 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.
Trusted & Certified
IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards. IKON is recognised by the Institute of Conflict Management (ICM) as a Quality Award Centre. The ICM sets the standards in the delivery of conflict management training. All our courses are nationally accredited. IKON Training have cyber essentials certification.
It’s the IKON way
Feeling safe and confident at work has never been more important. Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the UK’s leading conflict resolution and conflict management specialist training providers.
We are committed to supporting your people to learn and perform at their best wherever they are.
Get in touch
Fill in the form below to send us an enquiry about our training services.
Recent IKON insights
Jason Champions Positive Conflict Resolution at Rail Wellbeing Live!
With the rise in anti-social behaviour and crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict with aggressive customers and passengers. Jason Keeley, Founder and Director of IKON Training, shares his top tips for adopting the right mindset and using influence to avoid challenging […]
Read morePioneering Learning Excellence with IKON Academy
Written by Louise Ballard, IKON Training Operations Director At IKON Training, we are committed to professional growth and development, continuously enhancing our approach to learning. Our new platform, IKON Academy, exemplifies this commitment, providing comprehensive resources to support diverse learning styles and organisational needs. What is IKON Academy? The IKON Academy is a user-friendly educational […]
Read moreUnlocking Your Potential: How the Iceberg Model Transforms Conflict Resolution Training
Written by Patrick Lane, IKON Trainer The Iceberg Model is a powerful tool for understanding human behaviour and enhancing self-awareness. In our Conflict Resolution Training, this model helps learners go beneath the surface to uncover the underlying values, beliefs, and motivations that drive behaviour. Using the Iceberg Model, we can effectively navigate conflicts, coach individuals, […]
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Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
Empowering People Together
The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently. We do this through:
– Sector-specialist trainers employed by us
– Modular courses tailored to your needs
– Preparation for and support through inspections
– Comprehensive audit trails
– Thorough post-course reports
– Regular professional feedback and advice
– Next-stage recommendations
Find out more about usWatch the team discuss the features of our IKON Live, live online training platform.
We listen to our clients
We have been working with IKON since 2018 and have never had any issues or complaints. The team always speaks highly of the training managers. The training received helps the team deliver on some difficult, challenging situations. One of the team's main roles is to keep people safe, whether nurses, patients, or visitors. The training provided helps the security team achieve that.
Yameem Choudhry, Head of Operations, Security South
Just wanted to ping over some validation following the recent de-escalation training held in London, we had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless!
There was no confusion or lack of confidence, a Supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn't impact the day whatsoever.
Manager, Health and Safety Team
Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.
Very informative and fun way to learn, good balance of theory and practical demonstrating effective practices to safeguard myself my patients and their families and friends.
Merseyrail has been working for IKON for almost ten years. IKON has developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.
... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.
Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!
Very good course/trainers. Best training of this kind I have been on. Very enjoyable, very interactive & engaging.
The course was great fun and very informative, would highly recommend.
Thank you. Best training we’ve had delivered.
I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.
Terry Zgraja2024-07-09I went for conflict and resolution training through our employer at work. Our instructor was funny, engaging and very clear. Highly recommended
Olivia Chamberlain2024-07-08Enjoyed the training found it very interesting. The instructor made the training informative and engaging
Claire Conroy2024-07-05Very good training. informative. Able to make it all relative to our job role. Lots of good examples.
Emily Gizzi2024-06-14Attended 1 day conflict resolution training. 10 out of 10. Trainer was great, lots of information, kept it entertaining and very useful moves. Highly recommend.
Dj Johnstone2024-06-06Very knowledgeable tutor delivered the course with pride and exceptional quality
Pasang Norbu2024-05-24‘Thank you. Best training I’ve had and I am very satisfied with the teaching technique and we talked about an interesting and experienced scenarios .
Wendy Wagg2024-05-24Conflict Resolution Training - great training, excellent delivery , relevant to attendees and concise and interesting content . Company is well organised and easy to work with