NHS Security Teams Training Course

Course outline

This course is designed for healthcare security and response teams involved in the proactive management of violence and aggression.

The course will examine how to respond, communicate, and defuse safely, effectively and lawfully to situations. Practical skills that may be used as a last resort to prevent individuals from harming themselves or others will be explored on day whilst also understanding the medical and legal implications of suing physical techniques.

Suggested attendees

All frontline NHS staff whose role requires them to proactively attend aggressive incidents. Under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.

Security Team training is appropriate for staff in roles including:

  • Security Teams
  • Portering Staff
  • Site Managers/Ward Managers
  • Clinical Response Teams
  • Safeguarding/Health and Safety

Course content


Roles and responsibilities

  • Responding to situations
  • Assessing risks
  • Clinical vs Non clinical
  • NHS security

De-escalation and prevention skills

  • Recognising changing behaviours
  • Customer service skills
  • Attitude and behaviour model
  • Listening model to defuse
  • De-escalation strategies

Legal rights and responsibilities

  • Policies and procedures
  • Legal framework to support decision making

Reporting and support

  • Documentation and systems
  • Post-incident procedures


Stance and positioning

  • Positive body language
  • Reactionary gap
  • Tactical awareness

Breakaway and re-location techniques

  • Disengagement techniques
  • Balance displacement techniques

Restrictive physical intervention

  • Standing, supine and seated interventions
  • Restraint/escorting techniques to relocate individuals

Medical implications of techniques

  • Identifying risks of restrictive interventions
  • Recognising the medical implications of restrictive interventions
  • Positional asphyxia

By the end of this course your team will be able to:

  • Recognise and respond to incidents
  • Demonstrate excellent communication skills
  • Reduce risks for patients and visitors
  • Escape from an aggressive situation
  • Hold and relocate using accredited techniques
  • Understand the legal and medical implications of restraint
  • Competently report and debrief an incident

At the end of this course your team will receive:

  • A certificate of attendance
  • Access to a dedicated delegate resource area via IKON Academy
  • Duration 2 days

  • Delegates 12 Max

Delivery methods


Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

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    • Compass Group logo

      We have been using IKON for two years. We have found the trainers to be knowledgeable, informative, engaging and, importantly, open to listening and understanding the challenges of our specific environment. Especially good is their aftercare, offering support and guidance with situations and issues after the training is completed.

      Matthew Johnson, Security & Car Parking Manager/Business Continuity Lead
      Compass Group

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