Lone Worker Training Course - Local Authority & Housing Sector

Course outline

Our lone worker safety training will improve the health and safety, self-awareness and confidence of people who have to work without supervision.

The course is designed to improve understanding of your organisation’s lone worker policy whilst helping staff to feel empowered to resolve situations effectively and safely when working alone.

Suggested attendees

All staff recognised as lone workers.

This Local Authority & Housing Lone Worker training course is aimed at all staff including:

  • All new employees
  • Community-based teams

Course content

Lone working and personal safety

  • Lone working definitions
  • Dynamic risk assessing
  • Information gathering
  • Recognising vulnerable situations
  • Impact factors – personal and environmental

Communication and lone working strategies

  • Verbal and non-verbal communication
  • Communication and de-escalation models and strategies

Policies and procedures

  • Lone working policy
  • The legal position on lone working
  • Post-incident procedures
  • Options of support

Physical stance and positioning

  • Self-awareness in lone working situations
  • Distance, stance and positioning
  • Escape routes
  • Tactical awareness

By the end of this course your team will be able to:

  • Define lone working
  • Identify personal safety risks
  • Understand positive communication and strategies to de-escalate
  • Understand policies to keep you safe

At the end of this course your team will receive:

  • A certificate of attendance\
  • Access to a dedicated delegate resource area via IKON Academy
  • Duration 3.5 hours

  • Delegates 16 Max

Delivery methods

IKON Live,
live online training

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Face-to-face
training

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the
trainer

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

Contact us:

    We listen to our clients

    • Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.

      Course delegate,
      Suffolk County Council

    • Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!

      Plymouth City Council

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      Let’s talk 01473 927 333

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      Education & Further Learning Training Facilities, Retail & Leisure Health & Social Care Local Authority & Housing NHS Transport