Managing Challenging Behaviour (Theory) - Health & Social Care Sector

Course outline

This course is a prerequisite to the practical training and is designed specifically so that your people will be able to identify and manage challenging behaviour pro-actively.

By the end of the course they will be able to understand and implement de-escalation strategies with a focus on early intervention.

Suggested attendees

All frontline staff and all those facing challenging or aggressive behaviour.

This Health & Social Care Managing Challenging Behaviour – Theory course is aimed at all staff including:

  • All new employees
  • Frontline staff
  • All those facing challenging or aggressive behaviour

Course content

Understanding challenging behaviour in your setting

  • Experiences and challenges faced
  • Causes, triggers and precursors
  • Identifying patterns of behaviour

De-escalation strategies and techniques

  • Attitude and behaviour model
  • Verbal and non0verbal communication
  • Listening model to defuse
  • De-escalation strategies

Legal rights and responsibilities

  • Policies and procedures
  • The legal framework and how it can support you
  • National guidelines

By the end of this course your team will be able to:

  • Recognise the signs of challenging behaviour
  • De-escalate using excellent communication
  • Understand the legal and moral position

At the end of this course your team will receive:

  • A certificate of attendance
  • Access to a dedicated delegate resource area via IKON Academy
  • Duration 3.5 hours

  • Delegates 16 Max

Delivery methods

IKON Live,
live online training

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.


Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

Contact us:

    We listen to our clients

    • Very informative and fun way to learn, good balance of theory and practical demonstrating effective practices to safeguard myself my patients and their families and friends.

      Marie Curie

    • Very good course/trainers. Best training of this kind I have been on. Very enjoyable, very interactive & engaging.

      J Potsford, Potsford Care Services

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