Managing Challenging Behaviour (Practical) Course - Facilities, Retail & Leisure Sectors
Course outline
Learn techniques to prevent harm due to challenging behaviour while maintaining a safe and supportive service where an ongoing duty of care exists.
This course teaches staff to remove themselves from a potentially dangerous situation and safely hold or relocate whilst understanding the medical and legal implications of using techniques.
Suggested attendees
All frontline staff and those facing challenging or aggressive behaviour.
This Facilities, Retail & Leisure Managing Challenging Behaviour – Practical training course is aimed at all staff including:
- All new employees
- Public-facing staff
- Those facing challenging or aggressive behaviour
Course content
Distance, stance and positioning
- Positive body language
- Reactionary gap
Relocation and distraction
- Balance displacement techniques
- Safe moving/relocation of an individual to a safe location
Restrictive interventions
- Legal framework to support decision making
- What is restraint?
- Standing and seated interventions to keep individuals safe
Medical implications of techniques
- Identifying medical implications of restrictive interventions
- Recognising the risks of physical skills
By the end of this course your team will be able to:
- Demonstrate positive body language and distancing
- Safely remove themselves from an individual
- Demonstrate physical skills to keep yourself and individuals safe
- Recognise the risks and medical implications of physicals skills
At the end of this course your team will receive:
- A certificate of attendance
- Access to a dedicated delegate resource area via IKON Academy
-
Duration 3.5 hours
-
Delegates 12 Max
Delivery methods
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
Other facilities, retail & leisure courses
- Breakaway Training
- Conflict Resolution Training
- Conflict Resolution & Personal Safety Training
- Lone Worker Training
- Managing Challenging Behaviour – Theory Training
- Resolving Telephone Conflict Training
- Security Teams Managing Violence & Aggression Training
Facilities, Retail & Leisure prospectus
Download facilities, retail & leisure prospectusContact us:
We listen to our clients
We have been working with IKON since 2018 and have never had any issues or complaints. The team always speaks highly of the training managers. The training received helps the team deliver on some difficult, challenging situations. One of the team's main roles is to keep people safe, whether nurses, patients, or visitors. The training provided helps the security team achieve that.
Yameem Choudhry, Head of Operations, Security South
Just wanted to ping over some validation following the recent de-escalation training held in London, we had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless!
There was no confusion or lack of confidence, a Supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn't impact the day whatsoever.
Manager, Health and Safety Team