Managing Challenging Behaviour (Practical) Course - Facilities, Retail & Leisure Sectors

Course outline

Learn techniques to prevent harm due to challenging behaviour while maintaining a safe and supportive service where an ongoing duty of care exists.

This course teaches staff to remove themselves from a potentially dangerous situation and safely hold or relocate whilst understanding the medical and legal implications of using techniques.

Suggested attendees

All frontline staff and those facing challenging or aggressive behaviour.

This Facilities, Retail & Leisure Managing Challenging Behaviour – Practical training course is aimed at all staff including:

  • All new employees
  • Public-facing staff
  • Those facing challenging or aggressive behaviour

Course content

Distance, stance and positioning

  • Positive body language
  • Reactionary gap

Relocation and distraction

  • Balance displacement techniques
  • Safe moving/relocation of an individual to a safe location

Restrictive interventions

  • Legal framework to support decision making
  • What is restraint?
  • Standing and seated interventions to keep individuals safe

Medical implications of techniques

  • Identifying medical implications of restrictive interventions
  • Recognising the risks of physical skills

By the end of this course your team will be able to:

  • Demonstrate positive body language and distancing
  • Safely remove themselves from an individual
  • Demonstrate physical skills to keep yourself and individuals safe
  • Recognise the risks and medical implications of physicals skills

At the end of this course your team will receive:

  • A certificate of attendance
  • Access to a dedicated delegate resource area via IKON Academy
  • Duration 3.5 hours

  • Delegates 12 Max

Delivery methods


Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

Contact us:

    We listen to our clients

    • Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.

      Grosvenor Facilities Management

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