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Prioritising Mental Health in the Workplace

Posted: February 21, 2024,

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At IKON Training, we pride ourselves on imparting knowledge and skills and nurturing the holistic development of the learners we guide. Central to this ethos is recognising and addressing the mental health challenges that individuals may face, such as stress, anxiety, or burnout. 

As part of our commitment to promoting mental health awareness and support, James Crown, our Training Director, has been actively involved in initiatives to foster a culture of openness and support. Recently, IKON Training signed up to be part of the Suffolk Forward Network, an initiative by Suffolk Mind to promote mental health and well-being in the workplace.  

James Crown’s involvement in the Suffolk Forward Network underscores our dedication to prioritising mental health within our organisation. By participating in events and networking opportunities provided by Suffolk Mind, we aim to enhance our understanding of mental health issues and implement best practices to effectively support our employees and learners. 

We understand that a healthy mind is crucial for optimal performance. When individuals feel supported and valued, they are more likely to thrive in their roles and contribute positively to the organisation. Additionally, prioritising mental health in the workplace has led to higher staff retention rates, reduced absenteeism due to sickness, and increased overall productivity. 

By investing in mental health initiatives and being an active part of networks like Suffolk Forward, we not only enhance the well-being of our team members but also contribute to a more resilient, productive, and inclusive workplace culture for those we teach. 

Our de-escalation and challenging behaviour training goes across all sectors, including mental health. It’s a vital imperative that we at IKON Training are committed to championing, both within our organisation and beyond. 

The Cost of Employee Turnover

Before delving into the benefits of conflict resolution training, it’s essential to understand the high costs associated with employee turnover. Recruitment processes, onboarding, and the time it takes for a new hire to reach total productivity all contribute to financial strain. Moreover, the loss of institutional knowledge and the impact on team morale can be substantial. By addressing the root causes of employee dissatisfaction, organisations can mitigate these costs and build a more stable and engaged workforce. 

Creating a Positive Work Environment

How conflicts are managed and resolved can significantly affect employee satisfaction. Implementing training programmes focusing on conflict resolution skills equips employees with the tools to address issues constructively. This helps create an atmosphere where employees feel heard and valued. 

Improved Communication

Effective communication is at the heart of conflict resolution. When employees feel confident in their communication and de-escalation skills, the likelihood of conflicts escalating decreases. As a result, the workplace becomes a more cohesive and supportive environment, promoting staff well-being and job satisfaction. 

LEAPS is a fantastic communication model that we teach at IKON Training. It’s an acronym that provides a communication model that helps when confronted with aggressive behaviour. Read our trainer James’ blog about LEAPS here.  

Increased Well-Being

Employees who feel supported in dealing with challenging behaviours are more likely to experience job satisfaction. When conflicts are addressed promptly and effectively, employees can focus on their work without the distraction of tensions. This sense of confidence and support plays a pivotal role in staff retention, as satisfied employees are less likely to seek opportunities elsewhere. 

Investing in conflict resolution and challenging behaviour management training is a strategic move towards creating a workplace culture that values employees. By providing the necessary tools and skills to navigate conflicts, organisations can reduce turnover costs and foster a positive, collaborative environment that promotes staff retention. Ultimately, the benefits extend beyond financial savings, positively impacting team morale, productivity, and the organisation’s overall success. 


Photo of James Crown with a navy shirt standing in front of brick wall.

Written by James Crown, Training Director at IKON Training   

James has over twenty years of experience in training and development.   

With a background as a Personal Safety and Physical Trainer for Suffolk Constabulary, James is committed to using his real-life experience to continually review, adjust, and enhance new and current training programs.   

He ensures the health, safety, and well-being of all programme participants and leads the IKON team to minimise the use of restrictive practices.   

James encourages a vibrant, interactive, and rewarding learning environment, making him a people person dedicated to providing knowledgeable and engaging programs. 

Connect with James on Linked In 

Creating Safe Environments Across Sectors 

We guide staff to feel safe and confident. We empower people with the skills and techniques to navigate challenging behaviour.  

IKON Training: Empowering People Together. Connect with us at 01473 927333 | [email protected].

If you enjoyed this blog, dive deeper into our valuable insight blogs by visiting: https://ikontraining.co.uk/ikon-insights/ 

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