Working with the NHS
Case study: Liverpool University Hospitals NHS Foundation Trust
Client’s requirements:
Liverpool University Hospitals are an immense foundation trust, with all staff mandated to attend Conflict Resolution Training. However, with rising incidents, the trust identified a training need for a tiered approach to include physical skills for their teams to remain safe and support patients who can become violent through a clinical cause.
Our solution:
To deliver a Train the Trainer course in Managing Challenging Behaviour. The trust identified a core experienced training team of four staff to attend our course. Our object was to upskill this team to continue the in-house training delivery across the trust in a tiered approach.
Through risk assessment, staff groups and departments have been identified to receive the mandatory conflict resolution theory-based training alongside breakaway and disengagement techniques.
The teams facing more challenging situations will receive training in restrictive practices to increase confidence and keep staff and patients safe.
We have continued to work with the trust rolling out the program to a further five in-house trainers.
Client feedback:
‘We decided on a Train the Trainer approach and had the pleasure of working with James as our trainer. His approach, knowledge (and patience!) were appreciated and helped the team immensely learn new skills and techniques. Support following the programme is excellent. The impact the change has made to our training is pretty impressive. Moving from the chalk and talk one size fits all approach to Conflict Resolution Training, we now have two levels of practical training based on levels of risk. Feedback on the programmes is always positive, attendance has increased significantly, and our trainers are delivering training that they enjoy as they receive great feedback from the staff attending our courses.’
Mike Moore, Head of Leaning & Development
Delegate feedback:
‘I enjoyed the course very much.’
‘Focus on legislation helped me to think about questions I might encounter.’
‘I would recommend this training to colleagues.’