-
UK’s leading conflict resolution and managing challenging behaviour training specialist
IKON Training believes in a world where every individual has the right to feel safe and confident in their place of work.
Industry insights and news -
Empowering people together
By empowering people across a range of industries to feel safer and more confident, and providing them with the skills to manage conflict – IKON is helping to create a more positive and productive workplace, and ultimately, a better community for everyone.
Discover courses available for your sector -
Learn more about IKON Training
The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently.
Find out more about our team -
Training delivered in the ways that work best for you
With a deep understanding of the challenges and opportunities businesses face in today’s fast-paced and ever-changing landscape, our team continue to guide and empower, one life-changing training program at a time.
Find out more about how we deliver training
Sector-specific training
IKON Training exists to make a positive impact on the lives of people in frontline roles – those who are often faced with challenging behaviour in the workplace.
Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.
The high quality of IKON Training’s conflict resolution courses is renowned across the sectors in which we work: Education and Further Learning, Facilities Retail and Leisure, Health and Social Care, Local Authority and Housing, NHS, and Transport.
We work with more than 80 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.
Trusted & Certified
IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards. IKON is recognised by the Institute of Conflict Management (ICM) as a Quality Award Centre. The ICM sets the standards in the delivery of conflict management training. All our courses are nationally accredited. IKON Training have cyber essentials certification.
It’s the IKON way
Feeling safe and confident at work has never been more important. Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the UK’s leading conflict resolution and conflict management specialist training providers.
We are committed to supporting your people to learn and perform at their best wherever they are.
Get in touch
Fill in the form below to send us an enquiry about our training services.
Recent IKON insights
Navigating Conflict in a Digital Age
The Evolution of Communication: Navigating Conflict in a Digital Age In today’s ever-changing world, the way we communicate continues to fundamentally shift. The once-standard face-to-face conversation is now just one of many options, alongside video calls, telephone conversations, emails, and text messages. While these methods offer convenience and flexibility, they also present unique challenges, especially […]
Read moreHarnessing the Power of Virtual Reality
Harnessing the Power of Virtual Reality in Healthcare: A Collaborative Opportunity for Businesses in East Anglia At IKON Training, we are always excited to explore how cutting-edge virtual reality technology can revolutionise training across industries, particularly in the healthcare sector. A recent initiative in Suffolk and Essex, featured by the BBC, highlights the game-changing […]
Read moreHow to Stay Calm and Professional When Dealing with an Angry Caller
Written by James Crown, Training Director In today’s fast-paced business environment, frontline staff across various sectors are often customers’ first point of contact. Whether you’re in customer service, retail, contact centres, healthcare, or any role involving telephone communication, handling aggressive and challenging phone calls effectively is crucial. The ability to stay calm and professional during […]
Read more
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
Empowering People Together
The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently. We do this through:
– Sector-specialist trainers employed by us
– Modular courses tailored to your needs
– Preparation for and support through inspections
– Comprehensive audit trails
– Thorough post-course reports
– Regular professional feedback and advice
– Next-stage recommendations
Find out more about usWatch the team discuss the features of our IKON Live, live online training platform.
We listen to our clients
We have been working with IKON since 2018 and have never had any issues or complaints. The team always speaks highly of the training managers. The training received helps the team deliver on some difficult, challenging situations. One of the team's main roles is to keep people safe, whether nurses, patients, or visitors. The training provided helps the security team achieve that.
Yameem Choudhry, Head of Operations, Security South
Just wanted to ping over some validation following the recent de-escalation training held in London, we had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless!
There was no confusion or lack of confidence, a Supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn't impact the day whatsoever.
Manager, Health and Safety Team
Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.
Very informative and fun way to learn, good balance of theory and practical demonstrating effective practices to safeguard myself my patients and their families and friends.
Merseyrail has been working for IKON for almost ten years. IKON has developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.
... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.
Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!
Very good course/trainers. Best training of this kind I have been on. Very enjoyable, very interactive & engaging.
The course was great fun and very informative, would highly recommend.
Thank you. Best training we’ve had delivered.
I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.
